Phone Banking

24-Hour Automated Phone Service (800) 934-2489

Access your First City accounts 24 hours a day, seven days a week, with PhoneTeller, First City’s automated phone service. You never have to wait on hold with PhoneTeller! To sign-up, call (800) 934-2489 and follow the easy, recorded instructions.

Features:

• Check account balances, deposits, and withdrawals
• Transfer funds between your accounts
• Verify which checks have cleared
• Request withdrawals by check

If you need to make a payment to a First City loan from an account at another institution, click here

Phone Teller Instructions

• To use this Free 24-hour service:
• Enter Your Member ID Number followed by the ‘#’ key
• Enter your Passcode Number followed by the ‘#’ key
• Listen and select from the main menu options. To go to the previous menu, press the ‘#’ key. To end the call, press the ‘*’ key

For new members: To set up your passcode, please follow the automated instructions

Phone Teller Menu

Printable Business Card Size Version

• 1. Balance Inquiry
  • 1- Checking
  • 2- Savings
  • 3- Loan
• 2. Checking information
  • 1- Checking Balance
  • 2- Checking History
  • 3- Check clearance
• 3. Loan information
  • 1- Loan Balance
  • 2- Loan Payoff
  • 3- Loan Payments
  • 4- Recent Payments
• 4. History
  • 1- Account History (shares/checking)
  • 2- Loan History
• 5. Transfer
  • 1- Share to Share
  • 2- Share to loan
  • 3- Loans to share
• 6. Withdraw
  • 1- Savings
  • 2- Checking
  • 3- Loan
• 7. Change Access Code
• 8. OPT-In menu
• # = Go to the previous menu
• * = End Call
• 0 = Transfer to Operator